Non-emergency needs
These programs evaluate non-emergency symptoms and common illnesses within a defined clinical scope. The setting and available information must support the evaluation being offered.
Clinical care / 02
Episodic & urgent care
Help with the concern that brought you here.
Evaluation of non-emergency symptoms and common illnesses, with clear guidance when a patient needs an examination, testing, or care outside the service.
How the care is organized
Clinical responsibilities
Appropriate care settings
Some concerns need an examination, testing, or care outside the service. Clear escalation pathways help clinicians explain those limits and guide the patient toward the appropriate next step.
Support around the encounter
Operational teams can gather information, coordinate communication, and route concerns. Diagnosis, treatment recommendations, and prescribing remain with appropriately licensed professionals.
For MSO partners
Planning the program
The symptoms and patient populations in scope, hours and coverage, clinical escalation pathways, patient communication, and responsibility for follow-up.
Explore a partnership ↗Questions about the group
Common questions
Is this an emergency service?
No. This website is not an emergency service. For a medical emergency, call 911.
Does an encounter guarantee a prescription?
No. A requested prescription never determines the outcome of an encounter. Treatment decisions depend on clinical assessment and professional judgment.
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